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FAQS


Do you ship internationally?

For now we do US only shipments.

How long does shipping take?

Usually shipping takes 4-7 business days to arrive. During the high season and promotion days it may take 7-10 business days.

How can I track my order?

You will receive a confirmation email when your order leaves our warehouse. You will be able to see your tracking number and related link in that email.

Please let us know if you need more information here (with your order number if you have): crm@thebaylaurel.com

Can I change or cancel my order?

Yes! Reach us at crm@thebaylaurel.com with details and the order number you have.

How do I return my product?

Easy-Peasy!!!
How we handle returns is pretty simple.
You have 30 days to return your product.
1-Create a return QR code here
2-Put everything in the box or bag back
3-Go to a USPS store, scan your QR code and send it

Yes, returns are FREE!
Please let us know if you need more information here (with your order number if you have): crm@thebaylaurel.com

What happens if my shipping address is wrong?

No worries! Please contact us here with your order number at: crm@thebaylaurel.com And let us know what has happened.

Lost packages

If you think your package is not delivered or lost please contact us here with your order number at: crm@thebaylaurel.com And let us know what has happened.

Events, wholesale and corporate gift questions?

Please email us at sales@thebaylaurel.com

Influencers and affiliates

Please email us at support@thebaylaurel.com

Why is my discount coupon not working?

The coupons are turned off while promotions are live, they will be reactivated back after the promotion ends. Please let us know if you have other questions at: crm@thebaylaurel.com

How do I wash my towel?

Cold/Warm Machine Wash OK
Tumble Dry OK
Low Heat Ironing OK
NO Bleach
Eco-Friendly & Natural Cotton
Free US Shipping
100% Secure checkout
Free Returns & Easy Refunds

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