FAQS
Do you ship internationally?
For now we do US only shipments.
How long does shipping take?
Usually shipping takes 4-7 business days to arrive. During the high season and promotion days it may take 7-10 business days.
How can I track my order?
You will receive a confirmation email when your order leaves our warehouse. You will be able to see your tracking number and related link in that email.
Please let us know if you need more information here (with your order number if you have): crm@thebaylaurel.com
Please let us know if you need more information here (with your order number if you have): crm@thebaylaurel.com
Can I change or cancel my order?
Yes! Reach us at crm@thebaylaurel.com with details and the order number you have.
How do I return my product?
Easy-Peasy!!!
For the 2022 Holiday Season, the items purchased between October 11 and December 25, 2022 can be returned until January 31, 2023. Customzied Bulk Order Products are excluded.
You can create your return request by clicking here.
How we handle returns is pretty simple.
You have 30 days to return your product.
1-Create a return QR code here
2-Put everything in the box or bag back
3-Go to a USPS store, scan your QR code and send it
Yes, returns are FREE!
Please let us know if you need more information here (with your order number if you have): crm@thebaylaurel.com
For the 2022 Holiday Season, the items purchased between October 11 and December 25, 2022 can be returned until January 31, 2023. Customzied Bulk Order Products are excluded.
You can create your return request by clicking here.
How we handle returns is pretty simple.
You have 30 days to return your product.
1-Create a return QR code here
2-Put everything in the box or bag back
3-Go to a USPS store, scan your QR code and send it
Yes, returns are FREE!
Please let us know if you need more information here (with your order number if you have): crm@thebaylaurel.com
What happens if my shipping address is wrong?
No worries! Please contact us here with your order number at: crm@thebaylaurel.com
And let us know what has happened.
Lost packages
If you think your package is not delivered or lost please contact us here with your order number at: crm@thebaylaurel.com
And let us know what has happened.
Events, wholesale and corporate gift questions?
Please email us at sales@thebaylaurel.com
Influencers and affiliates
Please email us at support@thebaylaurel.com
Why is my discount coupon not working?
The coupons are turned off while promotions are live, they will be reactivated back after the promotion ends. Please let us know if you have other questions at: crm@thebaylaurel.com
How do I wash my towel?
Cold/Warm Machine Wash OK
Tumble Dry OK
Low Heat Ironing OK
NO Bleach
Tumble Dry OK
Low Heat Ironing OK
NO Bleach